Code of Conduct

The service offered by MAC to the public follows the principles given here.

We will:

offer help to all who may benefit, regardless of their race, religion, colour, gender or disability;
be free from the influence of any local authority, government department or political party;
give our services completely free of charge or any other obligation;
be non-judgmental and give advice regardless of how debts have arisen;
keep all our dealings with you completely confidential;
respect your right and ability to make your own decisions;
have a written complaints procedure;
make sure that anyone dealing with you does so in writing, and that we quickly and carefully check these documents to see that they are accurate and fair;
handle all your records in a way which keeps to the Data Protection Act 1998;
be licensed by the Office of Fair Trading, and
hold all appropriate insurances.

We will not:

do anything which we know to be fraudulent or break the law in any way;
try to recover money owed to you by individuals or companies;
help you sue anyone for damages;
give references for you;
give advice on investment shares (financial advice);
give advice on business debts of any kind, or
do anything you ask us to if we feel that it is unwise, though you are free to do it yourself or through another agency.

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